Industry-specific opportunities and challenges will drive differing approaches to optimization. Certain approaches and techniques work faster than others given a unique set of customers, partners, competitors, regulatory conditions and industry-impacting trends. Banking customers are concerned with transactional quality and security while government operations must consider public opinion, regulatory requirements and their unique environmental appetite for change. While Telecom and Tech operate in a rapidly changing sales space where partners and channels emerge and evaporate overnight, manufacturing companies have significant history with continuous improvement techniques and may be more or less eager to drive change. Our experience and versatility allow us to provide you up-to-date insight on how to best approach improvement in your industry. Although each industry is unique, COVID19 has brought the importance home to all of us regarding the need to accelerate improvement.